Shipping policy
SHIPPING POLICY
At Hayden, every order is thoughtfully prepared and carefully packaged to ensure your pieces arrive with the attention they deserve.
We offer worldwide shipping via DHL Express, bringing Hayden to you wherever you are.
ORDER PROCESSING
Orders for available pieces are generally processed and dispatched within 1–3 business days, subject to product availability and payment verification.
During collection launches, promotional periods, or periods of high demand, processing times may be slightly longer.
PRE-ORDERS & MADE-TO-ORDER PIECES
Selected Hayden pieces may be available for pre-order or made to order.
These pieces require additional production time before dispatch. Estimated production and delivery timelines will be communicated on the relevant product page or in your order confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
DELIVERY
For available pieces, delivery usually takes 7–14 business days from the date of purchase, including order processing and shipping.
Delivery times may vary depending on your location, customs clearance, and courier operations.
Please note that delivery estimates are provided as a guide and may be affected by circumstances outside Hayden's control.
SHIPPING COSTS
Hayden offers complimentary worldwide shipping on orders of $750 USD or more.
Complimentary shipping applies to orders with a merchandise subtotal of $750 USD or more, after discounts and before applicable taxes.
For orders below $750 USD, shipping costs are calculated and displayed at checkout based on your delivery destination.
Any applicable complimentary or promotional shipping will be automatically applied at checkout.
DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
Unless otherwise indicated at checkout, these charges are the responsibility of the customer and are determined by the relevant customs authorities.
Hayden is not responsible for additional duties or taxes imposed upon delivery, except where required by applicable law.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a shipping confirmation email containing your DHL Express tracking information.
Please allow some time for tracking details to become active after receiving your shipping confirmation.
You can use your tracking number to follow your order's journey until it reaches you.
DELIVERY ISSUES
Please ensure that your shipping address and contact information are complete and accurate when placing your order.
If you experience any issues with your delivery, including delays, missing packages, or incorrect tracking information, please contact our customer care team as soon as possible.
Our team will assist you in coordinating with the shipping carrier to resolve the issue.
INCORRECT ADDRESSES & FAILED DELIVERIES
Customers are responsible for providing accurate and complete shipping information at checkout.
If a shipment is returned to Hayden due to an incorrect address, an unsuccessful delivery attempt, or failure to complete customs clearance, additional shipping charges may apply before the order can be resent.
Any additional charges will be communicated to the customer before reshipment.
Where required by applicable consumer protection laws, customers will retain their statutory rights.
CONTACT US
For any questions regarding shipping, delivery, or your order, please contact our customer care team at:
We are always happy to assist you.