Refund policy
RETURNS & EXCHANGES
Each Hayden Official piece is thoughtfully crafted with intention. We encourage considered purchasing; however, should you require a return, we are here to assist.
All returns must be approved prior to being sent.
ELIGIBILITY
To be eligible for return or exchange, items must be:
- Requested within 14 days of delivery
- Unworn, unused, and in perfect condition
- Returned with original packaging and all components
Returns that do not meet these criteria will not be accepted.
EXCHANGES & STORE CREDIT
We prioritize exchanges and store credit to ensure you find a piece you truly love.
- Exchanges are subject to availability
- If unavailable, a store credit will be issued
- Store credit can be used at any time on future purchases
REFUNDS
Refunds are accepted under the conditions outlined above.
Please note:
- Original shipping fees are non-refundable
- Refunds are processed to the original payment method
- Allow 7–10 business days after inspection
NON-RETURNABLE ITEMS
The following are final sale and cannot be returned:
- Sale or discounted items
- Made-to-order or custom pieces
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We strongly recommend using a tracked shipping service, as Hayden Official is not responsible for returns lost in transit.
All returns must be approved prior to being sent.
DAMAGED OR INCORRECT ITEMS
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include:
- Your order number
- Clear supporting images
Contact: Service@haydenofficial.com